Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it in.
Non-returnable items:
Gift cards
Refunds (if applicable)
If there is any issues with your product we guarantee a full replacement of your order, if the item is sold out you can choose a store exchange or refund.
Late or missing refunds (if applicable)
If you haven’t received a refund within 5 business days after email confirmation, first check with your bank institution. Once refund is released to the bank the we must allow time for the bank to process the refund.
If you’ve done all of this and you still have not received your refund yet, please contact us at wickedpcandles@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at wickedpcandles@gmail.com.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a store credit coupon will be e mailed to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
